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Why NZ Firms Are Rethinking Customer Support
Moving past cost-centre thinking: why scaling offshore customer support makes more sense for NZ firms than keeping bare-bones local teams.
2025-09-02
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Library
Articles and simple tools for hiring and applying.
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Interactive Eisenhower Matrix
Paste in a to-do list, sort tasks into quadrants (Urgent/Important), and see which ones can be delegated.
2025-09-02
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New Zealand Total Employment Cost Calculator
Estimate true employer cost per hour, per week, and per year for NZ staff including leave cover, KiwiSaver, ACC, and other on-costs.
2025-09-02
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article
Are You Ready to Hire Offshore?
Use our interactive tool to find your biggest growth opportunity, visualise the hidden cost of admin with our chart, and learn a practical framework for successful delegation.
2025-09-02
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tool
Delegation Brief Generator
Turn a task into a clear brief: objective, scope, deliverables, constraints, success criteria, timelines, and comms.
2025-09-02
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article
Working Remotely for a New Zealand Company
A guide for Filipino professionals on what to expect when working remotely for a Kiwi company. Learn about the culture, time zones, and practical benefits.
2025-09-02
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article
A Guide for NZ Businesses Paying Philippine Staff
This practical guide breaks down the best practices for New Zealand businesses paying remote staff in the Philippines, covering common pitfalls and modern solutions like Wise.
2025-09-02
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article
5 Back-Office Roles That Are Draining Your Budget
Five key back-office roles where Kiwi businesses can gain significant financial and strategic advantages by building a direct-hire offshore team.
2025-09-02
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Customer Support Cost Savings Calculator
Slide a local NZ salary and compare Local vs Direct vs BPO costs with a live chart.
2025-09-02
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NZ Cover Letter Builder
Generate a properly formatted NZ-style cover letter, complete with date, salutation, subject line, body, and closing.
2025-09-01
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